Losing checked baggage on a flight is an unfortunate reality for many travelers, but knowing how to respond can make all the difference. Under the Montreal and Warsaw Conventions, the airline—not the airport—bears responsibility and sets compensation limits.
Before your trip, verify with your airline if your flight falls under these conventions, as some do not. Coverage applies only to hold baggage; carry-on items are excluded.
Head straight to the airport's baggage services desk (often called "Lost and Found" or Baggage Tracing) to file a Property Irregularity Report (PIR) and get a receipt. This document is essential for any compensation claim. In most cases, bags are located within 48 hours—provide your stay address for free delivery.
Meanwhile, contact your credit card provider if it includes travel insurance; they may advance funds for essentials like clothing. Save all receipts as proof. Many tour operator policies cover baggage under trip cancellation insurance.
Within 21 days, send a registered letter with acknowledgment of receipt to the airline, attaching your PIR. Quantify your losses with supporting evidence. As seasoned travelers advise, photograph your bag and contents before check-in. Skip valuables—EU carriers cap at €1,220 per bag; others at €20 per kg. Extra insurance is wise for high-value items.
If the airline denies your valid claim, escalate to the aviation or travel ombudsman online. Court action is a last resort but often successful with solid documentation.
